Conflict management Promote a positive work environment
Conflicts are common in many workplaces, and if handled constructively, they can lead to development, learning and stronger working relationships. Conflicts that are not handled constructively can escalate and have negative consequences such as personal suffering and risk of ill health, energy drain for the work group, social groupings and impaired work performance.
To create safe and healthy workplaces, employers need to work preventively to avoid conflicts. They also need to have a framework and method for dialogue on issues where there is disagreement. This develops the workplace! It is important to facilitate dialogue, to identify problems early on and to take the right action. The foundation is a well-established systematic approach to the work environment, and knowledge and understanding among both managers and employees. Feelgood's experienced organisational consultants help you understand, prevent and manage conflicts in the workplace. Keep in mind that our services are provided primarily in Swedish, in English on request.
- Preventive training
Training in conflict management is an important preventive measure in the workplace. Feelgood provides training on conflicts at both management and employee level. The emergence, signs and elimination of conflicts are addressed, and a large part of the training focuses on communication and dialogue. - Support in building a robust culture of cooperation
Equipping the workplace with a solution-oriented approach and establishing forums where natural friction can be discussed helps to build a robust culture of cooperation that develops the workplace. Feelgood can support you in all four of the fundamental pillars that need to be in place. - Mediation when work is affected
If the conflict affects work and the workplace, Feelgood can offer mediation to help those involved develop dialogue and a constructive approach, and reach agreement on substantive issues.
When open conflict already exists and employees themselves cannot find ways and solutions to deal with it, Feelgood can offer mediation between individual employees or in groups. The aim is to improve relationships and cooperation by helping the parties develop dialogue and a constructive approach, and agree on solutions. The goal should be to ensure that cooperation between employees works, the working environment improves and workplace conflicts are resolved.
If there are many areas of conflict within the group and constructive dialogue is lacking, Feelgood can also offer group development with a special focus on collaboration, cooperation and communication. Often, it is also necessary to clarify roles and goals.
Knowledge of conflict theory provides tools for understanding and managing conflicts. Constructive management can lead to the development of the business and organisation, clearer roles and goals, and increased mutual understanding and trust. Personal responsibility, both as an employee and a manager, promotes a positive working environment. Feelgood provides training on conflicts at both manager and employee level.
We can also support and guide you on your journey towards a robust culture of cooperation. Such a culture is characterised by an awareness and readiness to deal with conflict issues constructively in the workplace. Conflicts are seen as a natural and potentially developmental aspect of work, and if you get stuck in a conflict issue, you know where to seek support within the organisation. We can help you identify potential sources of conflict, create forums for dialogue and prepare the workplace for conflict management. We can also train your employees and managers to develop skills for resolving their differences.