General terms and conditions for Feelgood Plus

The organization by which you or your next of kin is employed, offers you the opportunity to use our digital healthcare services (jointly referred to as the "Services"). As an employee, you may also register a next of kin and children in the age 1-17 that you are legal guardian for. If you want to use the Services, you need to accept these terms and conditions (hereinafter referred to as the "Terms"). In order to use the Services, you must also have reached the age of 18 and possess a BankID for login.

It is important that you read the Terms carefully. For most of the sections in these Terms, you will find a preamble with a brief summary of the contents of that section. Please note that the preambles do not constitute the full texts. The complete Terms constitute our agreement and you certify that you have read and accepted by accepting them. By entering into an agreement with us, you certify that you have read, understood and accepted the Terms.

1. General

1. The Terms apply between Feelgood Företagshälsovård AB, company reg. no. 556185-6385 ("The Company" or "us" in any form) and the User who has created an Account and accepted the Terms ("User " or "you" in any form)
2. The Company and the User are each referred to as a "Party" and jointly "the Parties".
3. The Terms and other instructions, policies and other information about the Services are available in Feelgood Plus (as defined below).

For the provision of the Services, the Company has contracted the following companies:

2. Definitions and Priority

The capitalized terms in this section shall also apply for the service Feelgood Plus.

1. "The Agreement": the agreement entered into between the Company and the User by the User having created an Account, accepting these Terms and the Parties' subsequent possible agreements regarding the Services.
2. "Feelgood Plus": the service Feelgood Plus by way of which other Services are provided.
3. "Account": the account that the User creates at Feelgood Plus with his/her BankID by specifying the information requested by the Company and then accepting the Terms.
4. "Services" or "Service": the healthcare services offered in/through Feelgood Plus.
5. "Healthcare staff": healthcare personnel of the Company, or a subcontracted service provider of the Company, who performs all or part of the Services.

3. The Company's provision of the Services

This section regulates our responsibility for the provision of  the Services. Naturally, our intention is that the Services shall work as intended, but we do not guarantee that technical problems will not arise. Should this happen, we will inform you and do what we can to correct the problem as soon as possible. If you need help or have concerns regarding the Services, you will find contact information to the support in the Feelgood Plus application or at www.feelgoodplus.se.

1. The Services shall be provided in accordance with the Agreement, as well as applicable legislation and applicable regulations.
2. The Company strives for Feelgood Plus to have high availability. The goal is for the User to be able to visit Feelgood Plus and log in to its account 24 hours a day, all year round. However, unforeseen downtime or planned downtime in the form of maintenance can occur. The Company is not responsible for the availability of the Services.
3. The Company is neither responsible for the content of websites linked to or from Feelgood Plus nor for healthcare services for which each of the respective subcontracted service providers are responsible.
4. The Company provides free support for how Feelgood Plus can be used. This is done via email address or phone number available in Feelgood Plus. There you can also find opening hours for the support.
5. Depending on which of the Services the User has used, the Company or, where applicable, the caregiving subcontracted service provider, may contact the User for the purposes of follow-up or supplementary care.
6. The commitment to provide Services will cease upon termination of the agreement with the employing organization or at the end of the employment that forms the basis for the Company's commitment to provide the Services.

4. The User's responsibility when using the Services

This section regulates the responsibility you as a User has when using the Services. Through your Account you can, if you are employed by the organization with which the Company are contracted by, register a next of kin,  make an appointment to use the Services for yourself or for children over one (1) year and up to eight-teen (18) years for which you are the guardian. If you are a registered next of kin, you can book Services by yourself.

You are responsible for ensuring that the information you provide to us is correct and complete and to ensure that no unauthorized person uses your BankID to access Feelgood Plus. Furthermore, you are responsible for ensuring that information handled by you in Feelgood Plus is not illegal or unethical. In case you, after treatment at Feelgood Plus, experience a deterioration of the treated condition, or in the case of an emergency situation, you should contact the general care.
 

1. The User undertakes to
   a) only use the Services for his/her own account or for specified children over one (1) year and up to 18 years for which the User is the guardian and not use the Services for the purpose of processing or otherwise receiving answers to questions concerning children under one (1) year;
   b) ensure that all information provided by the User in connection with the creation of the Account and in connection with the use of the Services is accurate, complete and up-to-date (including contact information);
   c) not allow any other person to access the User's BankID or Account;
   d) upon suspicion (or when User reasonably should have suspected) that any other person has access to the User's BankID or otherwise to the User's Account, immediately take action to limit such person's access to the Feelgood Plus or the other Services and immediately inform the Company thereof;
   e) not in any way under Feelgood Plus or the other Services in any way handle information that is illegal, or that may harm the Company or the Company's customers;
   f) not use the Services in a manner that is not intended or otherwise risks causing direct or indirect damage to the Company;
   g) in relation to the Company, be responsible for such children for whom the User has registered, including ensuring that any such violations of the Agreement by the child ceases, and inform the Company of such possible violations of the Agreement;
   h) to not use the Services in situations that require urgent medical care, but instead contact the general care system immediately;
   i) if the User experiences deterioration of the treated condition after treatment via Feelgood Plus, directly address the general care;
   j) in cases where the User through Feelgood Plus books time with an external healthcare provider (which is other than the Company, such as a health center), inform him-/herself of such caregiver's booking rules before booking takes place. The User is requested to seek such information on the caregiver's website or through other contacts with the caregiver at hand.
   k) the Services are offered on the basis of the User's health or care needs. An unreasonable use of some of the Services may result in suspension, if correction is not made upon request. There are, for example, a limit on how often you can change next of kin in Feelgood Plus, which is a maximum of two (2) times per calendar year. Feelgood also reserves the right to introduce limitations on the level of use for one or several services in Feelgood Plus for other reasons.

5. Fees, payment and cancellation

This section governs what applies to your payment for Feelgood Plus and the Services and when cancellations shall be made. It doesn't cost anything to download the Feelgood Plus application and create your Account.

The employing organization with which Feelgood Plus has contracted offers you the opportunity to use Feelgood Plus.

When using the Services you will need to pay the Fees set out in the price list available at https://feelgood.se/en/feelgood-plus-users/about-feelgood-plus/prices.

1. Users shall pay for the Services in accordance with the current price list available at www.feelgoodplus.se. It doesn’t cost anything to download the Feelgood Plus application and create your Account.
2. When making an appointment, payment will be made via Klarna and in accordance with Klarnas terms and conditions. Usually payment via Klarna can be effected by debit/credit card payment, bank transfer or invoice. If the User uses the invoice option then Klarnas invoice terms applies – if payment is not made in due time a reminder fee and penalty interest may be added.
3. Cancellations of booked appointments shall be made at the latest 24 hours before the time of the appointment. If the cancellation is made after that time or the User fails to attend the appointment, a fee of SEK 300 will be charged. This applies also where the User's appointment is free of charge, e.g. for children and adolescents below the age of 20 years or if the patient holds an exemption card. This applies also where the User should have paid a reduced fee for the appointment.
4. Feelgood Plus’s partner Doktor 24 has access to the e-exemption card system for the Swedish regions connected to that service. If the e-exemption card system cannot be used, the User must provide full and accurate information in relation to the User’s exemption card. If information is missing or incorrect then Doktor24 or Feelgood may charge a non-reduced patient fee retroactively.

In the event that the User is referred for a physical visit to another healthcare provider for further investigation, the User will pay a patient fee to the relevant healthcare provider in connection with this meeting according to the then-current tariff for patient fees. 

Feelgood also plans to develop and offer new services and products, these will be priced and be offered to you as a User to buy via the Feelgood Plus application and Feelgood Plus's website.

6. User's breach of contract

This section regulates what happens if you violate the Agreement or if we have reason to suspect that you violate the Agreement. If you violate the Agreement we have the right to remove information that violates the Agreement, cancel the Services and your Account and terminate the Agreement. You also risk being liable for damages.

1. The Company has the right to check all information that is handled in Feelgood Plus if, according to the Company's opinion, there is suspicion that the information indicates a violation of the Agreement.
2. The Company has the right to remove or move information that is handled in Feelgood Plus with immediate effect if this information violates the Agreement.
3. The User shall remove information in Feelgood Plus which, in the Company's reasonable opinion, is in violation of the Agreement as soon as possible after the Company has requested the User to do so.
4. If the User uses the Services in violation of the Agreement or otherwise violates the Agreement (for instance by way of not paying agreed fees), or if it can reasonably be assumed that the User will breach the Terms, the Company is entitled to:
   a) disconnect the User from the Services and from its Account; and
   b) terminate the Agreement with immediate effect. In the event of such termination, if possible without the risk of injury to the Company, the User shall be given reasonable time to rectify the breach of contract.
5. If the User has been disconnected from his/her Account, the User is not entitled to re-register on the Account or register a new Account without the Company's permission.
6. A User who violates the Agreement is not entitled to a refund of fees already paid and is liable to the Company or its subcontractors in accordance with the Agreement.

7. Errors in the Services

This section deals with the fact that, if the User believes there is an error in the Services and for this reason want to demand a price reduction or damages, must inform us of the error as soon as possible (complaint). If there is a fault that we are responsible for, we may first try to remedy the error. Following that, you may be entitled to a price reduction or compensation for the damage you suffered as a result of the error.

1. If the User wishes to invoke an error in Feelgood Plus or the other Services, the Customer shall notify the Company or, where applicable, the caregiving subcontracted service provider, of this as soon as possible after the User has discovered or ought to have discovered the error (complaint). The complaint must clearly describe the nature and extent of the fault.
2. If there is an error in the Services for which the Company is responsible, the Company is entitled to remedy the error provided that this can be done within a reasonable time and without any significant inconvenience to the User.
3. If the fault cannot be remedied or if it cannot be done within a reasonable time or without significant inconvenience to the User, the User may be entitled to compensation for direct damages with the limitations stated in the Agreement.

8. Limitation of Liability

In this section, it is regulated that the Company's and the Users' possible liability for damages, in most cases is limited to the other Party's so-called direct damage unless the liable Party acted intentionally or with gross negligence.

1. If a Party suffers damage or loss in connection with the other Party's breach of the Agreement, the injured Party is entitled to compensation from the Party in breach of the Agreement. The claimant's right to compensation is limited to compensation for direct damage. No Party is therefore entitled to compensation for indirect damage.
2. The limitations of a Party's liability for damages pursuant to paragraph 1 above does not apply when the breach of contract by the Party is a result of the Party having acted intentionally or grossly negligently.
3. The Company is not liable for errors that are due to the User or any circumstance that the User is responsible for.
4. The Company is under no circumstances liable for interruptions in the availability of the Services caused by viruses in Feelgood Plus or otherwise.
5. For the avoidance of doubt – Feelgood’s limitation of liability does apply to liability under the Patient Injuries Act (1996:799) or for liability under Regulation 2016 of the European Parliament and the of the Council of 27 April 2017 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).

9. Intellectual Property Rights

This section regulates what applies to intellectual property rights within the framework of the use of Feelgood Plus and other Services. We have the exclusive right to e.g. data and documentation that we provide through Feelgood Plus and that arise when using the Services, which inter alia means that you may not copy or otherwise use such material without our approval.

1. Ownership and copyrights for software, documentation, data, registry information and similar, including these Terms, which the Company provides to the User through Feelgood Plus are the sole property of the Company.
2. If intellectual property rights arise as a result of the User's use of the Feelgood Plus or other Services, they will vest in the Company as exclusive rights.
3. Copying, modification, transfer and/or other use of the Company's material which is not expressly permitted by the Agreement is prohibited. The User understands that unauthorized use may constitute a breach of the Agreement.

10. Notices

This section states that we will send you messages via the email address you provide to us and via the mobile phone number you state, as well as via notices in Feelgood Plus.

1. The User must state the email address and the telephone number that the User wants the Company to send information such as confirmations, reminders and other messages to. The User is obliged as soon as possible to notify the Company of changes in the contact information.
2. The Company can provide information to the User partly through the User's registered email address and SMS to the specified telephone number and partly through notices to the User in Feelgood Plus.

11. Contract time and termination

This section regulates when and how the Agreement can be terminated. We may terminate the Agreement if you have committed a breach of contract and do not rectify it. If the Agreement ceases to apply then your Account will be terminated and all information in the Account regarding you, that does not have to be retained according to law, will be deleted.

1. The Agreement enters into force when the User has agreed to these Terms. The Agreement is valid until further notice.
2. The User and the Company have the right to terminate the Agreement with immediate effect at any time and without cause. The User's termination shall preferably be done by email.
3. The Company has the right to terminate the Agreement with immediate effect if the User commits a breach of contract and does not rectify within ten (10) days from the Company's written request.
4. If the Agreement ceases, the Company shall close the Account as soon as practically possible. All information provided and stored on the Account related to the User shall then be deleted unless there is an applicable legal obligation to save the data.
5. A User who wishes to exercise the right of withdrawal, or who wishes to terminate the Agreement, must prove his/her identity with a username and password in order for the right of withdrawal to be usable and for the termination to be valid.
6. The Service terminates when your service with your employer ends. Feelgood currently only offers Occupational health care to companies that have an agreement with Feelgood Företagshälsovård. If the User commences an employment with another company that offers Feelgood Företagshälsovård, the User may again connect to the Service.

12. Transfer Restriction

This section regulates that we, but not you as the User without our consent, have the right to transfer all or part of our rights or obligations under the Agreement to another party.

The User is not entitled, without the Company's written consent, to grant or assign its rights and obligations under the Agreement. The company has however the right to transfer all or part of its rights and obligations under the Agreement.

13. Force Majeure

This section stipulates that both Parties are free from liability for such obligations under the Agreement that either Party was prevented from performing due to certain extraordinary circumstances.

Each Party is free from liability for carrying out its obligations under the Agreement, if performance is hindered by labor conflict or becomes impossible due to a circumstance that is outside the Party's control, for example, government decisions, war, pandemics and epidemics, or other unforeseen circumstances, internal unrest, sabotage, nature events, fire, restrictions on the energy supply, non-delivery of subcontractor due to the fact that it has been prevented from fulfilling its mission due to what has been mentioned above in this section or other similar circumstances.

14. Changes

This section regulates that we may change Feelgood Plus and other Services and change these Terms. In such cases, you will be notified of such changes via the Feelgood Plus application.

1. The Company has the right to change the scope and function of Feelgood Plus and other Services. Such changes will be communicated to the User via the Feelgood Plus application.
2. The Company has the right to make changes and additions to the Agreement. Such changes and additions are published on www.feelgoodplus.se. When changing the Terms, the Company shall notify the User via the Feelgood Plus application. User's continued access or use of the Services constitutes the User's consent to be bound by the Terms as amended.
3. The current applicable Terms are always available in the Feelgood Plus application.

15. Complaints, disputes and choice of law

In this section, it is regulated that Swedish law applies to the Agreement and that if a dispute arises between that the User and the Company, such dispute shall be settled by a public court.

Dispute concerning the application the Agreement shall be interpreted in accordance with Swedish law and settled by a public court. If a User has objections regarding or comments on the Services to the extent they relate to care for which the Company is responsible, the User is requested to contact the Company at plussupport@feelgood.se. Where care has been provided by a subcontracted service provider, the User shall contact such service provider.

If the User is not satisfied with the handling of the caregiving company, he/she is requested to contact the Inspectorate for Health and Care Services (IVO).

16. Entry into force

The Terms apply from November 29, 2023 and replace all previously applicable general terms and conditions regarding the Services.

17. Processing of personal data

The Company's processing of personal data is described in Feelgood group's Privacy Policy. For information on how each subcontracted supplier that is not part of the Group processes personal data, we ask you to visit their websites.