Conflict Management in the Workplace E-learning

Conflicts rarely start as conflicts. They start as an unresolved issue that nobody deals with, and the frustration keeps growing until it harms both the people involved and the work the team is there to do. When managers can't tell the difference between an irritation and a conflict that's escalating, they tend to act late, when positions have already hardened. This course gives a shared understanding of how conflicts arise and escalate, and tools to prevent and manage them.

From the course:

• What defines a conflict: blocked needs and different conflict styles
• The ABC conflict triangle and risk factors at individual, group and organisational level
• Five common conflict themes, warning signs and the escalation model
• Prevention strategies, from behavioural norms to forums for problem resolution
• The intervention matrix as an aid once a conflict is a fact

After the course:

• Your managers recognise the warning signs while a conflict is still small
• Issues get raised in forums meant for problem resolution instead of being left to grow
• Teams work from agreed behavioural norms rather than unspoken expectations
• When a conflict is a fact, managers know what kind of intervention it calls for

The course consists of five sections with checkpoint questions, a workplace scenario, and downloadable worksheets and dialogue support. The videos feature licensed psychologists and organisational consultants Isabelle Wright and Charlotte Valleskog. The course take about 60 minutes in total and provides a certificate upon successful completion.

Suits you who want to give managers and team leaders the same footing, whether or not there's a conflict on your desk right now.